Privacy Policy

Last updated: March 20, 2026

MiyaraHub Technologies LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and services, including but not limited to Elan Audio Lab, UC-Remote Integration Hub, and Synology Manager (collectively, the "Services").

1. Information We Collect

Information You Provide:

• Account Information: Name, email address, and contact details when you create an account or contact us.
• Transaction Data: Payment information processed through third-party payment providers (Square, PayPal). We do not store full credit card numbers on our servers.
• Communications: Information you provide when contacting our support team.
• User Content: Any content you submit through our applications, such as product reviews, quotes, or configuration data.

Information Collected Automatically:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: App usage patterns, features accessed, and interaction data to improve our services.
• Log Data: IP address, browser type, access times, pages viewed, and referring URLs.
• Local Network Data: For applications that interact with local network devices (e.g., smart home controllers, NAS systems), we may collect device identifiers, IP addresses, and configuration data on your local network. This data remains on your device and is not transmitted to our servers unless explicitly required for functionality.

2. How We Use Your Information

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information in the following situations:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, analytics, hosting).
• Payment Processors: Square and PayPal process payments according to their own privacy policies.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share information.

4. Data Storage & Security

We use industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest. Our backend services are hosted on Supabase, which provides enterprise-grade security with Row Level Security (RLS) policies to protect your data.

For applications that connect to local network devices, connection credentials and device data are stored securely on your device using platform-native secure storage (Keychain on iOS, Keystore on Android) and are never transmitted to our servers.

5. Third-Party Services

Our applications may integrate with third-party services. Each has its own privacy policy:

• Supabase: supabase.com/privacy
• Square: squareup.com/legal/privacy
• PayPal: paypal.com/privacy
• Apple App Store: apple.com/legal/privacy
• Google Play: policies.google.com/privacy

6. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information.
• Portability: Request a portable copy of your data.
• Opt-Out: Opt out of certain data collection and marketing communications.

To exercise any of these rights, contact us at admin@miyarahub.com.

7. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We will retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

9. International Users

If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to such transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

MiyaraHub Technologies LLC
Email: admin@miyarahub.com
Website: miyarahub.com